GENERAL QUESTIONS

How do I get help?

If you have a question not answered in our support center, please feel free to contact us via email at sensuousplayroom@live.com

Please be sure to include the following information: Name, Email,  Order Number (if applicable), and a detailed description of your question. 

We strive to respond to all messages within one business day. If you have not received a response within 24 business hours, please check your spam file, as sometimes our emails are inadvertently filtered. It is strongly suggested that you whitelist sensuousplayroom@live.com or add us to your contacts so that you can receive responses from us.

Alternatively, you can call us at 912-877-7529. If leaving a voicemail, please be sure to include all details outlined above. 

Where do you ship from?

 

We ship from multiple warehouses across the United States.

Is shipping discreet?

 

All orders are shipped in plain mailers or boxes. Return labels are nondescript and usually say "SP" or Returns Department." 

All packing slips are generic and do not mention any company information or pricing.

You can be confident that your orders will be shipped discreetly! 

 

 

In the Bedroom with IcyThot714