How to Place an Order?
Click on the product you want, clicks add to cart. Your cart will pop up then you can add more or you can add any discount code to your order If they are available. You should see this example page below.
AFTER YOUR ORDER IS PLACED
When will my order ship?
The warehouses process orders as they come in, and the majority of orders are shipped in this time frame 1-3 business days. Please note that during the holidays, Winter time frame may be longer.
Where is my order?
Please note that due to the ongoing pandemic, the shipping carriers are slower and none offer shipping time guarantees. They are still facing high volumes of packages, and more limited staffing as they work to keep their staff safe and healthy. We strive to get your packages out as soon as possible, So the post office can deliver.
PLEASE NOTE: WE DO NOT WORK FOR THE POST OFFICE OR AFFILIATED WITH THEM.
When your package leaves our facility and it is in the hands of the Post Office we have no leverage, or Power on anything they do. So please don't get Upset at our staff because your post office delayed your package or didn't leave package etc.... We have done our job and that was to mail your package to you in a timely manner. What we do suggest is to call your post office and speak with their Supervisor to track your package down. or put a claim in with them. Make sure you have all your information that they may ask.
The USPS has recently undergone some policy changes that are slowing down mail processing. As a result, shipments may take longer than usual to deliver, and packages may not scan as frequently. During this time, it is not uncommon for shipments to take longer than usual and/or to not scan at all until their destination city.
You can track your order using the carriers' websites, linked below. Select the carrier and input or paste the tracking number. Through these websites, you can also access the carriers' contact information so you or your customer can inquire directly with the carrier. Often, the carriers can provide more detailed information from their internal system, since once we release the packages to the carrier we have no knowledge from there on.
Which shipping carriers do you use?
We normally ship USPS but there are occasions that we have to ship your products via FedEx or UPS.
Can I make changes to an order already made?
Unfortunately, once an order transmits to the warehouse, we are no longer able to make any changes to the order, including canceling an order.
My order has been shipped, but I haven’t received it?
You can track your order using the carriers' websites, linked below. Select the carrier and input or paste the tracking number. Through these websites, you can also access the carriers' contact information so you or your customer can inquire directly with the carrier. Often, the carriers can provide more detailed information from their internal system.
In the event an order is marked delivered, but has not been received, you should check with neighbors and the apartment office (if applicable). If you or your customer cannot locate the package, you should contact the local office of the shipping carrier with your tracking number, and ask them to open an investigation.
Once packages are shipped, the items are out of our control. In the event a package is lost, as defined by the carrier, you will need to file a claim with the carrier, and time must be allowed for them to investigate.
WHY DON’T THE DISCRIPTION LOOK THE SAME
That is something everyone even I wonder some time, so let’s answer this simple question. The manufacture updates their products often and we are the last one to get the new product pictures. We occasionally have stock in the older version stock photo, and that will be sent out until we are sold out of them. Then we will bring in the newer updated product. This happens all the time. This is not a different product that you asked for. This is the same one but with the older picture. So next time you see something that isn’t what you have purchased, please contact us or look at the picture it’s probably the same just different packaging. We have no control over any of the manufacture packaging. We will also continue to sell all of our stock before getting the new look in stock.
Please take care in providing your shipping information. What you enter on your order is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered an additional shipping/handling fee of $10 will apply for US shipping addresses. If you don't put the correct address or correct apt # or any other vital information that the post office needs to deliver. PLEASE dont come screaming at us for your mistake. Yes you will be charged for redelivery. The post office is not free for anyone.
(PLEASE DON'T CALL OR EMAIL OR CHAT AND ARGUE THESE RULES WILL BE INFORCED!