(After credit authorization and verification.)
When can you expect your order to arrive?
DELIVERY METHOD
Priority Mail USPS - 3 business days (Please contact us if faster shipping is needed.)
Please note: Orders are processed Monday through Friday, unless it is a holiday.
- Orders placed by 12:00 p.m. EST will be processed the same business day.
- Those placed on Saturday/Sunday or holidays will be processed the following business day.
- Rates are calculated by the carrier based on the package’s weight.
- Orders shipped to APO addresses and US Territories cannot be expedited
Refund Policy
Due to the intimate nature of our products, we are unable to accept returns for some items. While we carry top quality merchandise from the world’s leading manufacturers of adult products, we do occasionally receive a product that does not meet our standards. Unfortunately we may not be aware of an issue until after your purchase. Please read below to see if your item meets our return or exchange qualifications.
Erotic Sex Toys
Because of their very personal nature, we are unable to accept returns for sex toys. Many of our manufacturers, including Evolved, Lelo, California Exotics and more, offer more extensive product warranties when you register your product with them. We always encourage you to register eligible products in case of any product failures covered by the manufacturer's warranty. We do, however, offer exchanges in the event that you receive a defective product. Just return the defective product, following the directions below, and we will send you an identical replacement.
Return Policy
Keep your return merchandise in its original packaging and place it in a box suitable for shipping. You may use the original packaging, however, be sure to black out or cover any additional shipping labels that may be on your return package. Please include the packing slip that was with your order and a note telling us what the problem was with your return merchandise. Return the box via the carrier of your choice (e.g. UPS, USPS). Shipping charges for returns or exchanges cannot be refunded. Please allow up to 3 weeks to receive your replacement items.
Unauthorized Returns and Restocking Fees
If you return a product that is not defective, it will be refused. If we are forced to accept your return of a non-defective product a 20% restocking fee will be imposed. If you refuse to accept the same product in exchange for a defective product, a 20% restocking fee will be imposed. If we are unable to provide you with the same product in exchange for a defective product. We will offer you something similar.
PRIVACY
Your business is personal. We take every step to keep it that way.
Your Order Shipment
Your order shipment is our secret and is carefully packed by a sensuousplayroom employee at our store located in Hinesville, Georgia. Your items will ship in non-descript packaging with “SP” listed as the return address so there’s NO indication of the fun contained inside.
For International shipments– in the event that Customs require a detailed description, the contents will be noted as “novelty item(s)” on the necessary forms and outer box.
For International shipments– in the event that Customs require a detailed description, the contents will be noted as “novelty item(s)” on the necessary forms and outer box.
Your Contact Information
Spam isn’t sexy. We’re people with inboxes and mailboxes, too, and understand that there’s a limit to what communication you want to receive. You are our customer and we want you to be happy and come back for more. That’s why no unsolicited email or postal mail will ever be sent to you. Period.
Your Security
We are not a bank, but we WILL treat your personal information as if we were. We use SSL (Secured Socket Layer) to encrypt the sensitive information you provide when placing an order. This is the same level of protection used by financial institutions worldwide to ensure that your banking details can be viewed safely online and we never share your credit card information. For more information, please view our complete privacy policy.
