AFTERPAY FAQ

WHAT IS AFTERPAY?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.

HOW DO I USE AFTERPAY?

Just shop Sensuousplayroom.org and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order -- it’s that easy

Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35.00 and $1000.

ARE THERE EXTRA FEES WHEN I USE AFTERPAY?

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014 or submit a question here.

IS THERE A MINIMUM THAT I MUST SPEND IN ORDER TO USE AFTERPAY?

Your cart must exceed $35 in order to use Afterpay at checkout.

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE TRANSACTION USING AFTERPAY?

Yes, your bag value must be between $35 and $1,000 to use Afterpay with Sensuousplayroom. Your first order, however, may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and Sensuousplayroom are committed to responsible spending and not all orders will be approved.

 

CAN I USE AFTERPAY IF I’M AN INTERNATIONAL CUSTOMER?

Afterpay is only offered to our customers who have a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.

 

IS THERE A MINIMUM AGE REQUIREMENT FOR USING AFTERPAY?

AfterPay is only offered to customers over the age of 18.

 

WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING AFTERPAY?

AfterPay is not available on purchases of gift cards or e-Gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

 

HOW DOES THE PAYMENT SCHEDULE WORK?

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

 WILL I BE NOTIFIED WHEN A PAYMENT IS DUE?

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

 CAN I PAY EARLY?

You can make payments any time before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."

 WHAT IF I CAN’T PAY AN AFTERPAY INSTALLMENT?

If you do not make a payment when due or funds are unavailable, you will be charged a $8 late payment fee. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For more information, visit the Afterpay Payment Purchase Agreement here.

 CAN I MOVE OR CHANGE PAYMENT DUE DATES FOR AN ORDER?

To request an adjusted payment schedule, contact Afterpay’s Customer Service team and the team will review your account to determine eligibility. Not all requests can be accommodated.

Phone Number: 855-289-6014

Standard hours: Monday through Saturday 5AM to 5PM (PST)

 WHEN WILL MY ITEMS BE DELIVERED IF I USE AFTERPAY?

Afterpay orders are delivered within our standard shipping time frames like any other order from Sensuousplayroom.org

 HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING AFTERPAY?

Returns are always subject to the individual merchant’s policy, which can typically be found on their website or by contacting them directly. If you make a return and the merchant processes a refund, it will automatically be reflected in your Payment Schedule — further details are below.

 CAN I EDIT OR MODIFY MY ORDER AFTER PLACING IT?

Once Afterpay has approved an order, additional items cannot be added. Sensuousplayroom.org is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.

 RETURNS & EXCHANGES

Refunds for customers using the Afterpay payment option will follow the merchants standard return policy, if they have one, and then will first be refunded from Sensuousplayroom.org to Afterpay, and then to the customer. For this reason, do not offer an exchange or cash refund for Afterpay orders.

ORDER MODIFICATIONS

Once Afterpay has approved an order, order details cannot be modified, and items cannot be added to the order. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase.

DECLINED ORDERS

Afterpay is committed to supporting responsible spending and we do not approve all orders. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to your website’s checkout page with a notification that the order has been declined. The customer can then attempt to complete the purchase using a different payment method.

What happens to my payments when I refund an order?

In general, refunds are applied starting with your final payment and working backwards to earlier payments.

Full Refunds

If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.

Partial Refunds

The same principles apply if you’ve returned a portion of an order and received a partial refund. Let’s use the below example to show how this works.

Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase. 

Original Payment Schedule:

Order #123456	$100.00	Payment Status
First Payment	$25.00	PAID
Second Payment	$25.00	Due in 2 weeks
Third Payment	$25.00	Due in 4 weeks
Fourth Payment	$25.00	Due in 6 weeks

The order total was $100 & a refund of $80 was processed.

However, prior to the second payment being made, items totalling $80 were returned. After the $80 refund was processed, the second, third, and fourth payments were cancelled. Additionally, the first payment was retroactively adjusted to $20 and the $5 balance was refunded back to the original card the payment was made with.

Payment Schedule after the $80 refund is processed:

Order #123456	$100.00	Payment Status
First Payment	$25.00	Adjusted to $20 Refund back to card $5
Second Payment	$25.00	Cancelled
Third Payment	$25.00	Cancelled
Fourth Payment	$25.00	Cancelled

 Why am I still being charged when I have returned the goods?

After making a return, it may take several days for the merchant to accept the return and process a refund — especially if you’ve returned items via mail. Until the refund is confirmed and processed by the merchant, your original Payment Schedule with Afterpay will continue.

If you’ve made a return and would like to request that your next payment be pushed back by up to 2 weeks from the original due date in order for the merchant to process your refund, you can do so easily in the Afterpay app. Just follow the steps below:

1. From the Orders Details menu, select Returning an Order.
2. Choose whether the return is for a purchase made in-store or online.
3. Following the prompts, enter the order details as instructed.

If your request is successful, the final confirmation screen will include your updated Payment Schedule. 

Please note that you’ll only be able to make this request once per order. Additionally, if your refund still hasn’t been processed by your next payment date and amounts remain due, you may have 2 payments due on the same day.